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What is your return/exchange policy?

We want to provide our customers with the best quality products and offer an exceptional client experience. 

Refund eligibility:

• You must request a refund within 30 days of purchase.

• Your item must be in unused condition with original packaging.

• Your item must have been purchased through Slumberlydirectly. 

Although we stand by our quality, manufacturers defects are possible from time to time. In the event you receive something defective, please do the following:

• Take a photo of the defect.

• Send an email to explaining the situation.

• We will provide the next steps via email for your particular situation. 

Please note that exchanges/refunds must be requested within 30 days of purchase regardless of the reason (wrong size, defective, wrong item, etc.), so please check your items upon arrival. Please do not send a package to us without us authorizing you to do so. 

If you’re eligible for a refund, you will be refunded within 10 business days from our receipt of your item(s). Please contact us if you have any further questions or if 10 business days have passed.

If an exchange is desired, we will happily assist with this as long as we have the item on hand.

Please note that gift cards are non-refundable. 

Additionally, any sale items of pricing greater than or equal to 25% are final sale.

What is your order cancellation policy?

We understand that life happens and sometimes mistakes occur. If your order has not been packaged to ship, you are eligible for a cancellation and refund. Please try to contact us ASAP if a cancellation is desired. Please note that you cannot cancel the purchase of gift cards. 

How do I care for my products?

We have a care page where you can find an infographic HERE (link)

In short, we recommend you wash your bamboo items delicately and without any other hard fabrics/fasteners (we recommend an exclusively bamboo laundry load if possible). Inside-out is best, and lay flat or hang to dry. However, it is completely safe to also tumble dry your bamboo on low, it may just result in pilling more quickly. 

Are these products safe?

Slumberly is proud to report that we run extensive testing on our products to ensure they are safe for your little ones. We test for harmful chemicals such as phthalates and lead, and are happy to say that Slumberly is free of harmful chemicals. Additionally, although we don’t have independent OEKO-TEX certification, our manufacturer does. All fabrics with our manufacturer are OEKO-TEX certified. Our zippers are also YKK and are OEKO-TEX certified within their factory.

What type of fabric do you use?

Our current fabric is 95% bamboo viscose and 5% spandex. We are happy to offer 220-230 GSM fabric.

Where are you located?

We are a small business located in St. John’s, Newfoundland (Canada). 

You still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.

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